OUR CANCELLATION POLICY AT PROFILE

We kindly ask for a minimum for 48hours notice for any cancellations.

If less then 48hrs notice is received 50% of you total appointment costing will become payable. 

 

If you are more than 10minutes late for your appointment, we may not be able to carry out the appointment in full and the booking cost will still be payable.

 

If you miss an appointment we reserve the right to charge 100% of your appointment cost, and we will then require a 50% booking deposit to able to book in with us again.

Please note if you regularly cancel or amend appointments we reserve the right to ask for a 50% non-refundable booking deposit. 

 

Thank-you for your understanding. We are a small family run business with independent self-employed staff working within our salon.

 

 

OUR SALON REFUND POLICY

 

Due to the nature of our services we do not offer any refunds.
If for any reason you are not 100% happy with a hair or beauty service we welcome you to please get in contact with us within 48hrs of having the service carried out, and we will do our very best to discuss any queries during a free hair or beauty consultation which must be carried out face to face in the salon, we will then come to a solution of the query. If you do not attend our face to face consultation or get in contact us within 48hrs usual costs will apply.

 

If for example if you chip the gel polish within the first 5 days of having them done, we are happy to re apply to that nail. Our therapist will also run through aftercare advise to ensure you are following it.

Retail hair and beauty products can only be returned to us for a refund if they are faulty.

 

Customer happiness is of upmost importance to us and we pride ourselves on excellent customer service and having an outstanding customer satisfaction rating.

 

We do not tolerate any form of abuse, demands or rudeness towards any of our staff in our salon or via messages or emails.

If you would like to contact our salon owner/manager Konnor or Steph directly please email us at: info@profile-hairandbeauty.co.uk and we will get back to you within 48hours.